Type of industry: Global Car Manufacturer

Type of training: Bespoke Training & 1-2-1 Coaching

Background
One of the largest car manufacturers in the world approached DSI to help its business excel across international boundaries to deliver existing and future business objectives in an ever-increasing marketplace.

The Challenge

• Increased and changing customer expectations
• The need to continuously innovate
• Cultural differences in approach
• The need for employees to demonstrate vision and values at all levels
• Buy-in from all employees world-wide
• Creating a culture of personal development
• The need to share experience and cross-functional skills, cross-culture and across international boundaries

The Solution
DSI worked collaboratively across international boundaries to design a programme of bespoke training courses and events to create:

• Senior management engagement
• A culture of ownership at all levels
• A solution focused approach under pressure
• Commitment to change at all levels
• A process framework to integrate attitudes and behaviours
• A 'Customer First' approach throughout the business from supply-chain and research and development through to manufacturing and end-user experience
• An environment where employees remained motivated and empowered
• On-going DSI support to ensure success is maintained

The Outcome

• Increased end-user customer satisfaction sustained
• Increase in quality sustained
• A 'One Team' approach across diverse international boundaries
• A measurably more resilient, motivated and focused approach demonstrated by employees throughout the business
• Increase in internal employee satisfaction in the workplace