Case Study
"Tracy Meachin-Adams and her team provided first class training for our organisation. As an experienced trainer, I was most impressed by the refreshing, unique methodology employed for the different levels. The overall effect has been a significant improvement in standards. The feedback has included many favourable comments on the style of training and the pleasant environment created on the day. Of particular note, has been the ability to challenge the behaviour of the most difficult individuals, their attitudes have changed for the better and furthermore the individuals have recognised this in themselves. 

I strongly recommend DSI."
Robert R – Security Manager
Background
An internationally respected London Museum required a critical customer service programme to ensure they were fully prepared for an unprecedented number of visitors to see the 8,000 strong 2,200 year-old Chinese Terracotta Warriors.
The Challenge
It was imperative that the DSI team created, prepared and delivered a customer service programme that exactly matched the expectation of visitors viewing the exhibition, billed as ‘a once in a lifetime event’. All Museum personnel were well prepared, confident and enabled to handle the volume of visitors expected.
The Solution
A series of one-day intensive customer service training events were held at the Museum’s London location, by the DSI team, with attendance including Head of Security, all security personnel and Gallery Assistants, as well as front of house staff.
The Outcome
All staff members were more than capable to keep up with the constant and consistent stream of visitors and their queries and provide assistance with patience, care and aptitude.
