What We Do
A well-known and respected travel company required a course to train their holiday reps, on location, to increase sales and cross-sell services such as excursions in order to meet and exceed existing sales targets.
The ‘Welcome Meeting’ was the identified forum, but the challenge was to ensure all reps approached this meeting with a more positive and proactive attitude to ensure they understood their role in promoting, selling and up-selling to meet the company’s sales targets.
DSI developed a service delivery course focusing instantly on building rapport and relationships to deliver exceptional service. This was to establish and maintain solid relationships for the duration of the customer’s holiday and beyond. The training comprised of:
Following the training, holiday reps felt qualified to take ownership of the ‘Welcome Meeting’ through having a structured sales plan. With this plan in place, it generated a renewed confidence and the freedom for each to express their own style and personality in their individual and unique way. Team members were inspired to create a proactive customer service experience and ensure each of their customers had an exceptionally positive time on their holiday and to ensure they recommend the travel company to others.